Please know that the earliest we can apply financial aid for any given term is 10 days before the term begins.
If your refund option is the OneCard, and your financial aid is paid Monday morning through Tuesday afternoon, your refund will be available Thursday afternoon. Aid that is paid Wednesday morning through Friday afternoon will be refunded the following Tuesday afternoon.
Checking for a Refund
How to check to see if you’re getting a refund:
Log in to
Click the Banner Self Service (Rams) link under Student Quick Links.
Select View or Pay My Bill by Term
Select the term you are querying
Click the Submit button
If you will be getting a refund, you will see Residual Refund and the refund amount
If your refund option is the OneCard, you can log in to to see if the refund has been deposited into your account.
Refund Options and Status
When you receive your ASU OneCard, you will be required to select a refund option. This is where your financial aid refund (if applicable) will be disbursed.
Your refund options include:
Deposit to an Existing Account
Money is transferred to an existing account the same business day BankMobile receives funds from the university. Typically, it takes one to two business days for the receiving bank to credit the money to your account.
Deposit to a BankMobile Vibe Checking Account
If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from the university.
For more information about your refund choices, log in to your account at or call the OneCard Office at 325-942-2331.
To change your refund status, follow these directions:
Log in to your OneAccount at .
Select Refunds.
Select Refund Preferences.
Read your options and make your choice.
Complete any required information.
University Refund Description
What it Means
Refund Record Received - Funds Transfer from University in Process
BankMobile is awaiting receipt of funds from ASU. Funds are usually received within one business day.
Refund Record Received from University - In Process
BankMobile has received the records from ASU to process your refund.
BankMobile Deposit
Your refund has been deposited to your BankMobile account based on your refund preference.
ACH/Transfer to Outside Bank Account Pending at BankMobile
BankMobile is ready to transfer funds to the outside bank account you have selected. This process can take one to three business days.
ACH/Transfer to Outside Bank Account Sent to Other Bank
BankMobile has transferred funds to the outside bank account you have selected. This process can take two to three business days.
Check Writing Pending
BankMobile has received the funds from ASU and is ready to write your check. This process can take one business day.
Check Mailed
BankMobile has mailed your refund check to your primary address. This process can take seven to 10 business days.
Refund Records Received - Error Rejected
This is a rare occurrence, and you can trust that BankMobile is aware there is a problem and is working on a resolution.
Refund Record Received - Error
This is a rare occurrence, and you can trust that BankMobile is aware there is a problem and is working on a resolution.
View our , a division of Customer Bank.
Withdraw Refund Policy
The following refund policy is set forth by .
*Class Day refers to the number of days in a semester, not the actual number of class meetings. For example, if a semester starts on a Monday and class meets MWF, Friday is the 5th Class Day since it is the 5th day of the semester.
Dropping a course(s) (but maintaining enrollment) within the first 12 class days of a 16 week course, the first 6 class days of a 8 week course, the first 4 class days of a 5 or 6 week course, or the first 2 class days of a 3 week course may create refund eligibility of applicable tuition and fees for the course(s) dropped by 5:00 p.m.. If applicable, a student will receive a refund within 40 days after the drop period has ended for the semester or term.
Withdrawal from the University is defined as leaving the University for the semester and being officially removed from all classes. Students must complete and submit the to be officially removed from classes. Students who do not complete the withdrawal process by the appropriate deadline will be assigned a grade in each of their classes. Students officially withdrawing from the university are eligible for a refund of tuition and fees according to the following schedule. (Class days indicated below are defined by the official university calendar – not the student’s individual schedule.)
Prior to the first class day
100%
During the 1st, 2nd, 3rd, 4th and 5th class days
80%
During the 6th, 7th, 8th, 9th and 10th class days
70%
During the 11th, 12th, 13th, 14th and 15th class days
50%
During the 16th, 17th, 18th, 19th and 20th class days
25%
After the twentieth class day
None
Prior to the first class day
100%
During the 1st, 2nd and 3rd class day
80%
During the 4th, 5th and 6th class day
50%
During the 7th class day and thereafter
None
Prior to the first class day
100%
During the 1st class day
80%
During the 2nd class day
50%
During the 3rd class day and thereafter
None
四虎影院 will review an appeal request for the refund or waiver of tuition and fees provided the student meets certain criteria established by the university. The student must submit the appeal request no later than 90 days after the end of the term for which the refund or waiver is being requested. Only one appeal is allowed to be submitted per student during their enrollment at 四虎影院.
In cases where students feel that individual circumstances warrant exceptions from published policy regarding charges or refunds at 四虎影院 and where such matters are not satisfactorily resolved, the matter may be appealed by submitting the online Tuition and Refunds Appeal. Appeals must be submitted to the University no later than 90 days after the end of the term in which the occurrence happened.
Questions? Contact Us!
If you have checked your bill online and you are expecting a refund due to financial aid, but your financial aid hasn’t paid or your financial aid hasn’t completely paid your bill, you can contact the Financial Aid office.
If you have checked your bill online and you can see a Residual Refund on the bill and you have allowed ample time for processing, but you still have not received your refund, you can contact the Student Accounts office.
